Sprout Social Launches New Care Solution to Power Exceptional Customer Experiences
13 2월 2024 - 11:00PM
Sprout Social, an industry-leading provider of cloud-based social
media management software, today announces the launch of Social
Customer Care by Sprout Social, advancing the platform’s care
offering with comprehensive case management solutions, AI-powered
capabilities and robust reporting. Care by Sprout empowers brands
to provide exceptional customer experiences and drive lasting
loyalty with fast and meaningful customer engagement.
Social media is the cornerstone of competitive customer care.
Social provides organizations with unparalleled access to customers
in real time and deep audience insights that link the entire care
journey. Without connected social care, organizations can’t meet
consumer expectations, risking a loss in customer interest,
competitive advantage and their overall reputation.
“Social is no longer just one aspect of customer care, it’s the
determining factor of an impactful care strategy and, more
importantly, lasting brand success,” said Justyn Howard, CEO of
Sprout Social. “Consumer expectations on social media are
skyrocketing, and a brand’s ability to provide quick, personalized
responses across social platforms is critical to meeting and
exceeding those needs. This has placed growing pressure on an
organization’s care team, and we’ve been focused on delivering a
platform that not only supports their efforts, but inspires their
strategies and creates immense competitive advantage.”
Care by Sprout consolidates billions of messages across social
networks to power faster, personalized, and complete support when
and where customers need it most. In addition to AI-powered case
management and intuitive reporting on key metrics like engagement
and customer satisfaction scores, Care by Sprout supports
integrations with care platforms like Salesforce, Zendesk,
Microsoft Dynamics 365, Hubspot, and a wide range of review sites.
With these capabilities, care teams are able to make faster
decisions, effortlessly delight customers and outshine the
competition.
To learn more about Social Customer Care by Sprout Social please
visit sproutsocial.com/social-customer-care.
About Sprout Social
Sprout Social is a global leader in social media management and
analytics software. Sprout’s intuitive platform puts powerful
social data into the hands of more than 30,000 brands so they can
deliver smarter, faster business impact. Named the #1 Best Software
Product by G2’s 2024 Best Software Award, Sprout offers
comprehensive publishing and engagement functionality, customer
care, influencer marketing, advocacy, and AI-powered business
intelligence. Sprout’s software operates across all major social
media networks and digital platforms. For more information about
Sprout Social (NASDAQ: SPT), visit sproutsocial.com.
Social Media Profiles:
www.twitter.com/SproutSocial www.twitter.com/SproutSocialIR
www.facebook.com/SproutSocialInc
www.linkedin.com/company/sprout-social-inc-/
www.instagram.com/sproutsocial
Contact
Media:Kaitlyn GronekEmail:
pr@sproutsocial.comPhone: (773) 904-9674
Investors:Jason RechelTwitter:
@SproutSocialIREmail: jason.rechel@sproutsocial.com Phone: (312)
528-9166
Sprout Social (NASDAQ:SPT)
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부터 4월(4) 2024 으로 5월(5) 2024
Sprout Social (NASDAQ:SPT)
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부터 5월(5) 2023 으로 5월(5) 2024