OpenText delivers seamless, personalized and
secure digital experiences across its portfolio
WATERLOO, ON, Jan. 24,
2025 /CNW/ -- OpenText™ (NASDAQ: OTEX),
(TSX: OTEX) has been recognized as a Leader in four 2024 IDC
MarketScape reports solidifying the company's delivering against
today's biggest industry challenges. The OpenText Experience Cloud
suite of solutions, in which the evaluated solutions are inclusive
of, is designed to help organizations optimize their customer
journeys with actionable, data-driven insights, empower teams to
create exceptional customer experiences and engage with customers
through tailored, preference-based interactions. In this recently
released set of reports, OpenText Communications, OpenText Fax and
OpenText Digital Asset Management were reviewed.
OpenText was named a Leader in the following:
- IDC MarketScape: Worldwide Automated Document Generation and
Customer Communication Management 2024 Vendor Assessment (doc
#US52111324, December 2024) and IDC
MarketScape: Worldwide Intelligent Customer Communications
Management 2024 Vendor Assessment (doc #US51359124, December 2024): The IDC MarketScape for
Automated Document Generation and CCM report noted, "OpenText's
cloud-based composition engine offers a new user-friendly
interactive web client with persona-based roles, full CPaaS
messaging services, and a flexible API integration framework. This
allows business users to efficiently orchestrate communications
without relying heavily on IT resources." The report went on to
note, "OpenText has a vast global footprint, user groups, and
partner network, including strategic alliances with technology
providers in various countries. Its high-performance composition
engine optimizes document generation across all output types and
channels."
- IDC MarketSpace: Worldwide Digital Fax 2024 Vendor
Assessment (doc # US51812124 , December 2024): The report noted, "Impressive
company size and market strength. The interesting fact noted
previously communicates OpenText's size and strength that give the
company considerable resources. OpenText also manages considerable
fax activity with 10 datacenters to support 100,000 customers
transmitting/receiving a large volume of fax traffic (12 billion
fax pages annually). The company's overall revenue indicates
significant growth." The IDC MarketScape also notes other OpenText
strengths including "significant partner ecosystem to boost its
go-to-market strategy," fax anyway you want it, extensive history
in digital fax, high R&D investment and interoperability and
reliability.
- IDC MarketScape: Worldwide Intelligent Digital Asset
Management 2024 Vendor Assessment (doc #US51265723, July 2024): The IDC MarketScape notes that
OpenText "excels at handling strategic transformations, intricate
use cases, legacy system integrations, specific hosting
requirements and highly regular environments." The report also
noted, "OpenText handles large asset and user volumes, very large
libraries and processing loads." The report went on to say that
"OpenText provides powerful search for all user levels, extensive
APIs for integrations, a rich partner ecosystem and a focus on
record management and governance."
"We're honored by this significant recognition of our digital
experience capabilities, which we believe reflect our long-held
leadership position and our commitment to innovation and empowering
organizations to build deeper connections with their customers,"
said Muhi Majzoub, EVP and Chief Product Officer at OpenText.
"Through OpenText Experience Cloud, we're reshaping customer
communications and experience, amid evolving and intensifying
demands from today's market and consumers. We believe the IDC
MarketScape's recognition again validates our leadership and the
value our customers are getting from OpenText solutions to deliver
optimized and relevant customer communications journeys."
The OpenText Experience Cloud is built for modern customer
experience leaders to meet the evolving needs of a digital-first
world. It includes OpenText Digital Asset Management (Media
Management), OpenText Communications (Exstream), OpenText Fax
(RightFax) and more, empowering organizations to connect
experiences, media, communications and data in one cohesive
platform while simultaneously eliminating digital friction.
Click here to download a complimentary excerpt from the
report.
Additional Resources:
- Learn more about IDC's recognition of OpenText digital
experience expertise
- Learn more about the OpenText Experience Cloud
About IDC MarketScape:
IDC MarketScape vendor assessment model is designed to provide
an overview of the competitive fitness of technology and service
suppliers in a given market. The research utilizes a rigorous
scoring methodology based on both qualitative and quantitative
criteria that results in a single graphical illustration of each
supplier's position within a given market. IDC MarketScape provides
a clear framework in which the product and service offerings,
capabilities and strategies, and current and future market success
factors of technology suppliers can be meaningfully compared. The
framework also provides technology buyers with a 360-degree
assessment of the strengths and weaknesses of current and
prospective suppliers.
About OpenText
OpenText™ is the leading Information Management software and
services company in the world. We help organizations solve complex
global problems with a comprehensive suite of Business Clouds,
Business AI, and Business Technology. For more information about
OpenText (NASDAQ/TSX: OTEX), please visit us at
www.opentext.com.
Connect with us:
OpenText CEO Mark Barrenechea's
blog
Twitter | LinkedIn
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SOURCE Open Text Corporation
