ibex Named a Major Contender in Everest Group’s Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2023
04 10월 2023 - 10:00PM
ibex (NASDAQ: IBEX), a leading global provider of business process
outsourcing (BPO) and customer engagement technology solutions,
today announced that it has been recognized as a “Major Contender”
in the Americas by global advisory and research firm Everest Group
in its Customer Experience Management (CXM) Services PEAK Matrix®
Assessment 2023.
“ibex is pleased to be featured as a Major Contender for the
Americas in Everest Group’s CXM Services PEAK Matrix® Assessment.
We continue to pioneer AI-enabled BPO 2.0 solutions that enable
some of the top companies in the world to optimize CX across the
full customer lifecycle journey,” said ibex CEO Bob Dechant. “This
inclusion is yet another testament to ibex’s growing market impact
and innovation in the CX industry. Our Wave X technology platform
is second to none in delivering an amazing digital-first,
omnichannel customer experience.”
Wave X is ibex’s AI-enabled technology platform designed to
improve the employee experience for agents, contact center
performance, and CX outcomes. Wave X delivers a complete CX
performance solution set, designed for the contact center, by the
contact center experts.
The PEAK Matrix® is a proprietary framework for assessing the
relative market success and overall capability of service providers
based on performance, experiences, ability and knowledge. Each
service provider is comparatively assessed on two dimensions:
market success and delivery capabilities. Market success is
measured by revenue, number of clients and year-over-year growth.
Delivery capability is measured by scale of operations, scope,
technology and innovation, delivery footprint and buyer
satisfaction.
About ibexibex delivers innovative business
process outsourcing (BPO), smart digital marketing, online
acquisition technology, and end-to-end customer engagement
solutions to help companies acquire, engage, and retain valuable
customers. Today, ibex operates a global CX delivery center model
consisting of 31 operations facilities around the world, while
deploying next-generation technology to drive superior customer
experiences for many of the world’s leading companies across
retail, e-commerce, healthcare, fintech, utilities and
logistics.
ibex leverages its diverse global team of over 30,000 employees
together with industry-leading technology, including its Wave X
platform, to manage nearly 200 million critical customer
interactions, adding over $2.2B in lifetime customer revenue each
year and driving a truly differentiated customer experience. To
learn more, visit our website at ibex.co and connect with us on
LinkedIn.
Media Contact:Dan
BurrisDaniel.Burris@ibex.co
Investor Contact:Michael
DarwalMichael.Darwal@ibex.co
A photo accompanying this announcement is available at
https://www.globenewswire.com/NewsRoom/AttachmentNg/c6cdf05e-3b36-46a0-8f80-a860f08a6658
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