Dell Customer Genworth Lifestyle Protection Wins Celent’s Annual ‘Model Insurer’ Award
20 6월 2013 - 12:47AM
Business Wire
Dell Services today announced that its customer, Genworth
Financial, a Fortune 500 company specializing in financial security
solutions including life and long term care insurance, wealth
management, mortgage insurance, lifestyle protection insurance and
annuities, has been named a “Model Insurer” in Celent’s Model
Insurer 2013: Case Studies of Effective Technology Use in Insurance
report.
The annual “Model Insurer” Awards from leading research and
advisory firm, Celent, recognizes the effective use of technology
in insurance. The Lifestyle Protection Insurance (LPI) division of
Genworth Financial was recognized in the Claims category for the
innovative way in which it improved the claims process with real
time, web-based filing, and management.
As Genworth’s technology partner, Dell’s Insurance Services
team helped build the Claims solution by providing services
around business process analysis, software development,
configuration management, release management, DBA services, test
automation, project management and consulting. Dell also provides
additional BPO services to Genworth outside of claims. The project
covered the development of technology capabilities along with
process reengineering to vastly simplify what has historically been
a very protracted, complex and paper-centric process.
The real-time web service allows Genworth’s policy holders to
register their claims online, track the progress of their claim and
submit a variety of supporting documents to assist with the
assessment and continuation of their claim. The online claims site,
which has been launched in a number of countries and languages, has
helped Genworth significantly reduce the claims transaction and
duration times, resulting in twin benefits of financial upsides and
improvement in customer satisfaction.
Quotes
“This is a landmark program for Genworth, as we believe we are
one of the first in the lifestyle protection space to offer a
web-based service that gives real time feedback to the customer
about the progress of their claims. The Claims Evolution program
was designed to provide our customers (policy holders) with a much
enhanced experience during the claims process. As our trusted
partner for many years now, Dell supported us tremendously through
our efforts to offer our customers, current and new, a completely
new business proposition,” said Ronan Hanrahan, CIO of
Genworth’s Lifestyle Protection division.
“Celent is pleased to present this award to Genworth,” said
Karen Monks, Analyst with Celent's Insurance Group. “Among
the many excellent nominations this year, Genworth exemplified the
best practices of effectively aligning IT and business during
development, actively soliciting end user feedback, and automating
functions and integrating systems to improve their Lifestyle
Protection Insurance claims process. Genworth’s business
results illustrate the success of the project.”
“For the third time in the last four years, we have the
opportunity to congratulate a Dell Services customer on their
recognition by Celent. We are proud that Genworth’s recognition
comes as a result of our work with them. Genworth has always been
known for their customer centricity and the Model Insurer award
validates their strategy of using technology effectively to
dramatically improve customer experience. For Dell Services, this
award recognition provides testimony to our cutting-edge efforts in
helping customers across industries to achieve business outcomes.
We look forward to growing our relationship with Genworth as they
continue to invest in technology and process enhancements to offer
solutions to their customers,” said Sameer Kishore, vice
president and general manager, Banking, Financial Services &
Insurance (BFSI), Dell Services.
About Celent Model Insurer Awards
The “Celent Model Insurer 2013: Case Studies of Effective
Technology Use in Insurance” recognizes 17 Insurer technology
initiatives as “Model Insurer Components” and also names the Celent
Model Insurer of the Year. These case studies represent best
practices in the use of technology and span key areas of the
product and policyholder lifecycle, including product development,
distribution, underwriting, policy administration, IT management,
claims, and infrastructure. The report also reviews IT best
practices and measurable business results used in evaluating the
Model Insurer Components. Members of Celent's Insurance research
services can download the report at
http://www.celent.com/reports/model-insurer-2013-case-studies-effective-technology-use-insurance.
Non-members should contact info@celent.com for more
information.
About Genworth Financial
Genworth Financial is a Fortune 500 global financial security
company specializing in life and long term care insurance, wealth
management, mortgage insurance, lifestyle protection insurance and
annuities. Genworth Financial provides financial services to 600
different institutions in over 25 countries and each of the 6.300
people employed worldwide are dedicated to making a difference to
people’s lives. http://www.genworth.co.uk
About Dell
Dell Inc. (NASDAQ: DELL) listens to customers and delivers
innovative technology and services that give them the power to do
more. Dell Services develops and delivers a comprehensive suite of
services and solutions in applications, business process,
consulting, infrastructure and support to help customers
succeed.
Dell is a trademark of Dell Inc. Dell disclaims any proprietary
interest in the marks and names of others.
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