Dell Software’s Foglight APM Equips Both IT and the Business With Answers, not Just Data
28 5월 2013 - 10:00PM
Business Wire
Dell Software today announced the release of Foglight™APM 5.9,
which allows IT to see every step of a transaction for a complete
picture of the end user’s experience with an application, combined
with the exact execution path and other details through the entire
application stack from the code and middleware, all the way down
through the operating system and hypervisor.
While many businesses routinely gauge application availability,
few have comprehensive visibility into the customer’s experience as
they transact with an application. Foglight APM now links all
application layer traces back to the end user, creating a single
customer-centric transaction model that provides IT with actionable
information to help them better understand and manage the
technology that impacts business goals and customer satisfaction.
Foglight APM enables both IT and business stakeholders to speak the
same language ─ with a common focus on customer experience ─ and
gives IT the capability to isolate problems, and identify
opportunities to proactively improve application performance.
With its Transaction DNA technology, the new release of Foglight
APM can also facilitate improved collaboration between IT
operations and developers. This unique technology unifies disparate
data sources under a common business-oriented framework, enabling
the two groups to work on the same problem as a team to resolve it
quickly and help alleviate blamestorms. Improved collaboration is
key to reducing Mean Time to Resolution, and is a business priority
today because of its impact on critical business process
transactions and users conducting commerce with web
applications.
News Facts:
Foglight APM 5.9 includes the following new capabilities:
- Enhanced support for
monitoring of AJAX applications
- Combines data collected from both the
network and within the browser, to continuously report on 100
percent of user session activity, including performance breakdown
and errors, navigation timing, and keyboard/mouse events
- Unique Transaction DNA
technology
- Delivers a data model that uses
transactions as the framework for unifying disparate sources of IT
data for dashboards, visualizations and analysis. All application
layer traces are linked back to the end user and their associated
session activity
- Interactive pre-defined page content
analysis
- Breakdown by location, browser and
content type makes it easy for IT and business analysts alike to
pivot user activity data to understand common attributes of
application performance slowdowns and errors
- Powerful “funnel” analysis of
multi-step transactions
- Links directly back to data, to
uniquely provide technical evidence for the impact on business
transaction completion rates from factors such as web design,
performance and more
- Transaction Trace Repository for
storage and analysis of high volume, high granularity data
- Specially designed to address the Big
Data problem in APM by capturing all performance and content
details for every click by every web user. A turnkey appliance
(either physical or virtual) provides a single point of management,
that is fast to install, easy to maintain, and scales to support
the largest user volumes, with comprehensive security and
compliance adherence
Quotes:
John Newsom, executive director, Application Performance
Monitoring, Dell Software
“Foglight APM 5.9 represents a significant breakthrough in
collaborative customer-centric APM, with user behavior monitoring,
end-to-end transaction analysis and contextual forensics that
provide critical insight for both IT and the business. The best
measure of application delivery is the end-user experience, and
Foglight APM offers a more dynamic, real-time, transaction-centric
view of the entire application, including every aspect of every end
user interaction. With Foglight, application support teams can see
the exact end user experience, and isolate problems to application
code within the browser or on the application server, external
third party service calls, the application infrastructure, or
anywhere else in the execution path. When both IT and business
analysts are equipped with answers, rather than data, MTTR is
drastically reduced and end-user experience is optimized.”
Hoang Nguyen, vice president of applications,
LaQuinta
“We chose Foglight to monitor and replay the experience of users
interacting with our web applications, and have been thrilled with
the results. With Foglight we are able to identify transactions
that could affect our revenue or customer confidence. We look
forward to becoming even more proactive with the new
customer-centric approach and Transaction DNA technology in
Foglight APM 5.9.”
Supporting Resources:
- Quest Software, Inc.:
http://www.quest.com/
- More Quest news:
http://www.quest.com/newsroom/
- Twitter:
http://mobile.twitter.com/quest
- Facebook:
http://www.quest.com/facebook
- LinkedIn: http://www.linkedin.com/
- Quest TV: http://www.quest.com/tv/
About Dell
Dell Inc. (NASDAQ: DELL) listens to customers and delivers
innovative technology and services that give them the power to do
more. For more information, visit www.dell.com and
www.quest.com.
Dell is a trademark of Dell Inc. Dell disclaims any proprietary
interest in the marks and names of others.
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