Conduent CXNow Customer Experience Solution Incorporates AI Capabilities with Rapid Deployment and Easy Scalability
30 10월 2023 - 9:43PM
Conduent Incorporated (Nasdaq: CNDT), a global technology-led
business solutions and services company, today announced Conduent
CXNow, a digital Customer Experience-as-a-Service offering for
commercial and government clients. The solution is designed for
mid- to large-sized businesses and state, local and federal
government agencies to quickly deploy customer experience
management. CXNow leverages artificial intelligence (AI) to provide
chatbots, sentiment analysis and predictive engagement.
“Companies understand the benefits of high-caliber customer
experiences, but many are challenged to implement solutions because
of scale, investment or implementation risks. CXNow’s cloud-based
solution is flexible and scalable to meet the needs of a broad
range of industries,” said Cliff Skelton, Conduent President and
Chief Executive Officer. “Conduent enables 1.3 billion customer
service interactions annually, drawing on our 30-year experience to
help our clients achieve their business goals through people,
processes and advanced technology, including AI.”
CXNow is a holistic, flexible customer experience solution that
combines CX expertise with cloud-based contact services technology
embedded with AI. CXNow enables personalized omnichannel
experiences that customers and constituents expect. CXNow
seamlessly bundles:
- People: Conduent has been frequently
recognized for hiring, training and managing multi-skilled and
multilingual associates by industry analysts.
- Processes: Conduent uses analytics and
insights to help businesses and agencies improve customer
experience, drive efficiency and strategically deploy their
workforce.
- Advanced Technology: Conduent’s cloud-based
technology stack is built on a fully integrated secure platform
incorporating conversational AI, sentiment analysis and predictive
engagement to improve business outcomes.
Conduent is a strategic advisor and partner to a broad base of
Fortune 100 and government clients with its industry leading
customer experience solutions.
About ConduentConduent delivers digital
business solutions and services spanning the commercial, government
and transportation spectrum — creating exceptional outcomes for its
clients and the millions of people who count on them. The company
leverages cloud computing, artificial intelligence, machine
learning, automation and advanced analytics to deliver
mission-critical solutions. Through a dedicated global team of
approximately 60,000 associates, process expertise and advanced
technologies, Conduent solutions and services digitally transform
its clients’ operations to enhance customer experiences, improve
performance, increase efficiencies and reduce costs. Conduent adds
momentum to its clients’ missions in many ways, including
delivering 43% of nutrition assistance payments in the U.S.,
enabling 1.3 billion customer service interactions annually,
empowering millions of employees through HR services every year and
processing nearly 12 million tolling transactions every day. Learn
more at www.conduent.com.
Media Contact:Sean Collins, Conduent,
+1-310-497-9205, sean.collins2@conduent.com
Investor Relations Contact:Giles Goodburn,
Conduent, +1-203-216-3546, ir@conduent.com
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TrademarksConduent is a trademark of Conduent
Incorporated in the United States and/or other countries. Other
names may be trademarks of their respective owners.
Conduent (NASDAQ:CNDT)
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