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-- TNT Express to use Epro's WISE-xb IVRS Contact Center Solution PacificNet Inc. (Nasdaq:PACT) announced today that its PacificNet Epro subsidiary has successfully deployed its WISE-xb Interactive Voice Response System (IVRS) Contact Center Solution for TNT Hong Kong, a division of TPG NV (NYSE:TP) and the world's leading business to business express delivery company, as TNT's key customer relationship management (CRM) initiative to enhance its customer services. TNT Hong Kong has generated significant growth in business since its establishment in 1978. To cope with the increasing demand of customers, TNT recently selected Epro's WISE-xb contact center solution, with customer management capabilities, to improve efficiency and enhance customer satisfaction on their operation. TNT adopted Epro's WISE-xb IVRS system to handle inbound calls that improve customer service quality, capabilities and reliability. The WISE-xb IVRS system matches the demanding requirements of the express logistics industry, enhancing performance in a cost-effective manner. Mr. Ambrose Linn, Deputy Country General Manager of TNT Hong Kong stated, "We greatly appreciate PacificNet Epro for being our strategic partner in the CRM contact center area. They are highly experienced and professional in managing client and contact center servicing projects. The benefits of Epro's WISE-xb IVRS system were demonstrated and we were impressed by its flexibility and ease of customization to fit our business flow and for enhancing our customer service quality." "To sustain and improve customer service for existing and new clients, TNT Hong Kong was looking for a strategic CRM partner with a strong industry track record. After multiple rounds of usability and integration tests, TNT selected Epro's WISE-xb contact center solution with customer management capabilities to improve efficiency and enhance customer satisfaction," stated Terry Leung, Epro's General Manager for Software Business. "A key system requirement, which TNT demanded, was a well proven IVRS application that can be seamlessly integrated into TNT's current call center system. Epro's WISE-xb system was tested for integration and became the ultimate IVRS system of choice for TNT." PacificNet Epro's WISE-xb is a comprehensive contact center management system consisting of the following functions: agent performance, management, and reporting software, computer telephony integration (CTI), automated call distribution (ACD), interactive voice response system (IVRS), outbound dialer, multimedia modules, campaign program applications, outbound marketing functions, lead generation and market campaign monitoring capabilities, and an inbound help desk allowing customer service representatives to provide customers with prompt, around-the-clock, personalized service. About TNT Express TNT Express (www.TNT.com), a division of TPG N.V. (NYSE:TP), is the world's leading business to business express delivery company. The company delivers 3.3 million parcels, documents, and pieces of freight a week to over 200 countries using its network of nearly 900 depots, hubs, and sorting centers. TNT Express operates over 18,000 road vehicles, 42 aircraft, and has the biggest door-to-door air and road express delivery infrastructure in Europe. TNT established its Hong Kong office in 1978 and currently has four operation sites plus a 40,000 square feet facility in the Express Terminal at HKIA and depot in the Hong Kong Air Cargo Terminal. TNT combines massive resources to provide unparalleled global and domestic express distribution services for documents, parcels, international mail, express freight and contract logistics. About PacificNet PacificNet Inc. (www.PacificNet.com; NASDAQ:PACT), through its subsidiaries, invests in and operates companies that provide Outsourcing and Value-Added Services (VAS) in China, such as call centers, telemarketing, CRM, business process outsourcing (BPO), interactive voice response (IVR), mobile applications, and communications product distribution services. PacificNet's clients include the leading telecos, banks, insurance, travel, marketing, and business services companies, and telecom consumers, in Greater China. PacificNet's corporate clients include China Telecom, Netcom, China Mobile, Unicom, PCCW, Hutchison Telecom, Coca-Cola, Bell24, SONY, Samsung, TCL, Huawei, American Express, Citibank, Bank of China, and Hong Kong Government. PacificNet employs over 1,200 staff in its various subsidiaries throughout China with offices in Hong Kong, Beijing, Shenzhen, Guangzhou, and branch offices in 26 provinces in China, and is headquartered in Minneapolis USA and Hong Kong. PacificNet Epro (www.EproTel.com.hk) is the industry leader and leading provider of outsourced call center, telemarketing, CRM, SMS, Interactive voice response (IVR) services, and other value-added telecom services (VAS) with over 13 years of field experience in Greater China in Outsourced Call Center Services, Training and Consulting Services, and Call Center Management Systems. Epro's business consists of the following three major categories: 1. Outsourced Call Center Services. 2. Training and Consulting Services. 3. Call Center Management Software Products and Solutions: Epro's software products include: WISE-xb Call Center agent performance, inbound/outbound management, and reporting software, and Automatic Call Distribution (ACD) System, UMS, and SMS.