SWW Sitel

SITEL Corporation (NYSE:SWW), a leading global provider of outsourced customer support services, announced today details of a T-Mobile contract in the UK, already announced generically. T-Mobile UK, a leading European mobile telephony operator, has awarded the three-year contract to SITEL to perform customer care and collection services for T-Mobile in the UK. Jean Marc Codsi, T-Mobile UK Director of Customer Services, commented, "SITEL's ability to provide combined services helps us support our customers and our business model. We explored the market thoroughly for multi-national outsource providers and chose SITEL for their proven abilities and existing track-record of success in supporting our customers in Germany." "The multi-service agreement further validates SITEL's strategy of capitalizing on its highly recognized customer support services by offering clients additional services, in this case combining collection services with customer care services to international clients seeking a full service offering," said Jim Lynch, SITEL's Chairman and CEO. Under the terms of the 3-year agreement, SITEL Customer Service Professionals (CSPs) at SITEL's Newcastle contact centre will provide a wide range of customer support services, to be handled initially from 50 workstations at the site with plans to ramp to a total of 300 workstations over the next 8 months. SITEL, which has been providing customer support to T-Mobile's customers in Germany since 2004, was awarded the new UK contract with expanded services that also include delinquent account collection services. CSPs will use SITEL's proven approach to customer care to collect on past due invoices. Jim Lynch went on to add, "We are extremely pleased to be expanding our relationship with T-Mobile by going beyond Germany to the United Kingdom. This is a very significant win and important milestone in SITEL's previously stated corporate plan to improve its operations in Northern Europe through the growth of its client base, improved facility utilization and improved efficiencies on behalf of its clients -- all of SITEL is delighted." Mark Brown, Managing Director SITEL UK, stated, "T-Mobile is a leader in their industry and we are proud to have been chosen to support their customers. I know T-Mobile will be happy with our leading service delivery and we share the same goal of satisfying customers as efficiently as possible. We look forward to a long lasting relationship together." About T-Mobile UK T-Mobile is part of one of the largest mobile companies in the world. It is the UK network of T-Mobile International, one of the three strategic growth areas of Deutsche Telekom AG. Deutsche Telekom's subsidiaries and affiliated companies serve over 120 million mobile customers worldwide. As well as the UK, it operates mobile companies in the USA, Germany, Austria, the Netherlands, Czech Republic, Poland, and Russia. This means great service, plus the backing of a truly global presence. About SITEL SITEL is a leading global provider of outsourced customer support services. On behalf of many of the world's leading organizations, SITEL designs and improves customer contact models across its clients' customer acquisition, retention and development cycles. SITEL manages approximately two million customer interactions per day via the telephone, e-mail, Internet and traditional mail. SITEL has nearly 36,000 employees in 90 global contact centers, utilizing more than 32 languages and dialects to serve customers in 56 countries. SITEL is a leader in the contact centre industry. Please visit SITEL's website at www.sitel.com for further information. This news release contains forward-looking statements within the meaning of Section 27A of the Securities Act and Section 21E of the Exchange Act. The words "will," "look forward to" and similar expressions in this news release identify forward-looking statements, which speak only as of the date the statement is made. SITEL assumes no obligation to update any such forward-looking statement. Although SITEL believes that the expectations reflected in such forward-looking statements are reasonable, there can be no assurance that such expectations will prove to be correct. Because forward-looking statements involve risks and uncertainties, future events and actual results could differ materially from those set forth in, contemplated by or underlying the forward-looking statements. Important factors that could cause actual results to differ materially from SITEL's expectations may include, but are not limited to the following, many of which are outside SITEL's control: the client's budgets and plans, customer demand for the client's products and services, unanticipated labor, contract or technical difficulties, delays in ramp up of services, contract termination provisions, reliance on major subcontractors and strategic partners, conditions affecting the client's industry, industry regulation, reliance on telecommunications and computer technology, general and local economic trends and conditions, and competitive pressures in SITEL's industry. SITEL's Form 10-K, 10-Q and 8-K reports filed with the Securities and Exchange Commission describe other important factors that may impact SITEL's business, results of operation and financial condition and cause actual results to differ materially from those set forth in, contemplated by or underlying the forward-looking statements.