Blu Jam Café Upgrades Operations with NCR Technology
27 7월 2021 - 9:30PM
Business Wire
Real-time Access to Restaurant Data Ensures
Café Creates Quality Customer Experiences
Blu Jam Café is changing the way Los Angeles does breakfast –
not only with its iconic Crunchy French Toast, but also with a
hunger for innovation. The popular breakfast eatery partnered with
NCR Corporation (NYSE: NCR), a leading provider of end-to-end
software and technology that runs restaurants, to elevate its
customers’ experience with Aloha Essentials.
An existing NCR Aloha point of sale user before the pandemic,
Blu Jam Café easily upgraded its six locations to NCR Aloha
Essentials. They made the move because it bundles everything from
visibility into third-party sales, labor costs, order and pay at
table, and payments in one monthly subscription.
One highlight of Aloha Essentials, according to Jay Perrin,
director of operations at Blu Jam Café, are the real-time
analytics, which give mobile views of the restaurants’ operations
and the ability to track trends.
“The minute we launched, our minds were blown,” said Perrin. “We
could see, in real-time, things like what people were ordering and
preferred ordering method.”
After making the switch to Aloha Essentials, in partnership with
NCR channel partner i3 Verticals, Blu Jam Café was able to provide
the safe, contactless dining experiences its customers expect, both
in its locations via QR codes and mobile devices and through
personalized online ordering and efficient takeout and delivery. It
was also able to track front-of-house and back-of-house metrics –
improving operations and business performance.
“I have honestly never felt so connected to a system as I have
with NCR’s Aloha,” said Perrin. “Since the pandemic, it’s almost
like we’ve been co-creating. I think of an idea that improves our
restaurant processes or customer experience, and NCR makes it
happen.”
“Blu Jam Café is leveraging technology to improve its operations
from end to end – like expediting the ordering and payment process
so they have more time for engagement with customers,” said Dirk
Izzo, President and General Manager, NCR Hospitality. “Restaurants
like Blu Jam inspire us to keep innovating and expanding to meet
the demands of digital transformation.”
NCR is a full end-to-end provider from order creation to payment
settlement that brings together software, services and hardware --
trusted by more than 100,000 restaurants, including independent
operators, domestic chains and international brands across the
globe. NCR’s comprehensive offering includes the signature NCR
Aloha POS platform and NCR Silver Pro, to provide everything
restaurants need to run their business, boost efficiency and
increase growth.
About NCR Corporation
NCR Corporation (NYSE: NCR) is a leading software- and
services-led enterprise provider in the financial, retail and
hospitality industries. NCR is headquartered in Atlanta, Ga., with
36,000 employees globally. NCR is a trademark of NCR Corporation in
the United States and other countries.
Website: www.ncr.com Twitter: @NCRCorporation Facebook:
www.facebook.com/ncrcorp LinkedIn:
www.linkedin.com/company/ncr-corporation YouTube:
www.youtube.com/user/ncrcorporation
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version on businesswire.com: https://www.businesswire.com/news/home/20210727005233/en/
NCR Media Contact Anne O’Neill (404) 964-8929
anne.oneill@ncr.com
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