Ofcom to Force Telecom Providers to Tell Customers About Best Deals
15 5월 2019 - 6:10PM
Dow Jones News
By Adria Calatayud
The U.K. telecommunications regulator set out new rules on
Wednesday that will force broadband, phone and pay-TV providers to
tell customers about their best available deals as existing
contracts come to an end.
The regulator, Ofcom, said providers will be required to alert
customers by text, email or letter between 10 and 40 days before
the end of their contracts.
Around 20 million U.K. customers could benefit from these new
rules, which are due to come into effect on July 1, Ofcom said.
Companies will then have nine months to make the necessary changes
to their systems, and will start notifying customers from Feb. 15
next year, the regulator said.
"We're making sure customers are treated fairly, by making
companies give them the information they need, when they need it,"
Ofcom's Consumer Group Director Lindsey Fussell said.
Write to Adria Calatayud at
adria.calatayudvaello@dowjones.com
(END) Dow Jones Newswires
May 15, 2019 04:55 ET (08:55 GMT)
Copyright (c) 2019 Dow Jones & Company, Inc.
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