Vitacost Ranks #2 in Customer Satisfaction
13 1월 2014 - 10:00PM
Vitacost.com, Inc. (Nasdaq:VITC), a leading online retailer of
health and wellness products, announced today that it has been
ranked #2 in customer satisfaction among Internet Retailer's top
100 U.S. websites during the 2013 holiday season, surpassed only by
Amazon.com, according to the ForeSee Experience Index (FXI): 2013
U.S. Retail Edition. The Company improved its ranking by one spot
over the 2012 results. For the second year in a row, Vitacost.com
was the #1 e-retailer among websites selling health and beauty
products.
ForeSee surveyed more than 23,000 online shoppers between
Thanksgiving and Christmas, asking them to rate their experience
with the top 100 online retailers. Results were compiled using a
sophisticated scientific methodology which measured key drivers of
the customer experience: price, content, functionality and
merchandise. "Price" measured fairness and competitiveness of
a company's product prices on its website. "Content" measured
the accuracy, quality and freshness of
information. "Functionality" measured the usefulness,
convenience and variety of online features and tools available to
the customer, while "Merchandise" measured the appeal, variety and
availability of products for sale online.
"ForeSee has been measuring holiday shoppers' experiences with
the largest retail websites in America for nine consecutive years,"
said Larry Freed, President and Chief Executive Officer of ForeSee
and author of the index. "Vitacost's #2 ranking in our web study is
an impressive achievement and indicates that they are a true leader
in customer satisfaction, well ahead of much larger and more
well-known organizations."
"The results of the ForeSee Experience Index reflect Vitacost's
value proposition to consumers of price, selection, and service, as
well as our overall commitment to customer satisfaction," stated
Jeffrey Horowitz, Chief Executive Officer of
Vitacost.com. "With its scientific methodology and extensive
population sampling, the FXI is one of the most reliable indicators
of customer experience, so we are thrilled to learn that we have
achieved the second-place spot among such esteemed competition. We
continue to make customer satisfaction the center of our mission
and strive to implement new, innovative ways to further improve the
customer experience."
About ForeSee
As a pioneer in customer experience analytics, ForeSee
continuously measures satisfaction across customer touch points and
delivers critical insights on where to prioritize improvements for
maximum impact. Because ForeSee's superior technology and proven
methodology connect the customer experience to the bottom line,
executives and managers are able to drive future success by
confidently optimizing the efforts that will achieve business and
brand objectives. The result is better business for companies and a
better experience for consumers. Visit www.ForeSee.com for customer
experience solutions and original research.
About Vitacost.com, Inc.
Vitacost.com, Inc. (Nasdaq:VITC) is a leading online retailer of
healthy living products, including dietary supplements such as
vitamins, minerals, herbs and other botanicals, amino acids and
metabolites, as well as cosmetics, organic body and personal care
products, pet products, sports nutrition and health
foods. Vitacost.com, Inc. sells these products directly
to consumers through its website, www.vitacost.com. Vitacost.com,
Inc. strives to offer its customers the broadest selection of
healthy living products, while providing superior customer service
and timely and accurate delivery.
CONTACT: Investor Contact:
Vitacost.com
Kathleen Reed
Director of Investor Relations
561.982.4180 #2292
Kathleen.reed@vitacost.com
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