Ultimate Software Earns Two Gold Stevie Awards for Customer Service
17 6월 2019 - 11:00PM
Business Wire
Ultimate Software, a leading global provider of human
capital management (HCM) and employee experience solutions in the
cloud, announced today that the company earned two Stevie Awards
for outstanding customer service from the 2019 American Business
Awards. Ultimate received a Gold Stevie in the category
of Migration as a Service for its UltiPro Launch service
for new customers, and Ultimate’s Services team earned an
additional Gold Stevie for Customer Service Department of the
Year in the category of Computer Software–More than 2,500
Employees.
UltiPro Launch offers a collaborative rollout experience to help
new Ultimate customers go live on UltiPro with ease and efficiency.
An intuitive blend of product and service, UltiPro Launch includes
a personalized project dashboard with detailed insights into the
entire process, as well as a guided setup led by Ultimate’s experts
to ensure a smooth transition to UltiPro. Dedicated project
managers oversee each launch, so customers receive
personalized, proactive assistance every step of the way.
Ultimate views all its customers as “Partners for Life,”
offering a level of proactive service that goes beyond product
support, to ensure customers get the most out of UltiPro—from
improving processes to building stronger workplace cultures to
boosting bottom lines. Ultimate’s Services team uses a unique
Collaborative Account Support Team (CAST) model to ensure a more
tailored and consistent customer service experience. Customers also
have access to dedicated account managers and 24/7 support with a
Rapid Response hotline, as well as unlimited training and ongoing
learning opportunities at no additional cost. Ultimate’s equal
focus and continued investment in both product and service have
driven its 96% customer retention rate.
“Just as Ultimate has made people our first priority for the
past 29 years, our Services team has provided a personalized,
‘People First’ approach to serving thousands of diverse customers
across the globe,” said Julie Dodd, chief operating officer at
Ultimate. “That service begins on day one and continues through a
lifelong partnership, with our account managers working hand in
hand with every organization. Ultimate’s employees are empowered to
not only support, but also anticipate, our customers’ unique
business needs, and we are committed to delivering the industry’s
best and most comprehensive customer service. We congratulate our
more than 2,400 Services team members across Ultimate on earning
these prestigious awards. Their service excellence helps fuel our
customers’ achievements with UltiPro every day.”
The annual Stevie Awards recognize organizations of all sizes
and industries, honoring outstanding performance and innovation in
the workplace worldwide. More than 200 professionals from across
the globe participated in the judging process this year, evaluating
over 3,800 nominations covering a wide range of categories, from
human resources and customer service to marketing and investor
relations. Named after the Greek word for “crowned,” Stevies are
awarded in Gold, Silver, and Bronze for each category.
About Ultimate Software
Ultimate Software is a leading global provider of cloud-based
human capital management and employee experience solutions, with
approximately 51 million people records in the cloud. Our
award-winning UltiPro delivers HR, payroll, talent, and time and
labor management, as well as HR service delivery solutions.
Founded in 1990, Ultimate is headquartered in Weston, Florida, and
employs more than 5,200 professionals. In 2019, Fortune magazine
and Great Place to Work ranked Ultimate #1 on their Best
Workplaces in Technology list, in the “Large Companies”
category, Ultimate’s fourth consecutive year to top the list.
Customer Sales and Service World Awards recognized Ultimate’s
Services team as the #1 Customer Service Department of the
Year in 2018 for companies with 2,500 or more employees
across diverse industries. Ultimate has approximately 6,100
customers worldwide, including Bloomin’ Brands, Culligan
International, Feeding America, First Horizon National Corporation,
Red Roof Inn, SUBWAY, Texas Roadhouse, and Yamaha Corporation of
America. More information on Ultimate’s products and services can
be found at www.ultimatesoftware.com.
UltiPro is a registered trademark of The Ultimate Software
Group, Inc. All other trademarks referenced are the property of
their respective owners.
Follow Ultimate Software on Twitter:
www.twitter.com/UltimateHCM and on LinkedIn:
https://ulti.pro/LinkedIn
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version on businesswire.com: https://www.businesswire.com/news/home/20190617005456/en/
Ultimate Software, WestonPublic Relations Contact: Darlene
Marcroft, 954-331-7444darlene_marcroft@ultimatesoftware.comorFor
Sales Information:Ultimate Software, 800-432-1729Website:
www.ultimatesoftware.com
The Ultimate Software Grp., Inc. (NASDAQ:ULTI)
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The Ultimate Software Grp., Inc. (NASDAQ:ULTI)
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