UCNN Ucn (MM)

UCN to Introduce New Website Along with Name Change to inContact, Inc. SALT LAKE CITY, Dec. 18 /PRNewswire-FirstCall/ -- UCN, Inc. (NASDAQ: UCNN), the market leader in on-demand contact center software, reported its NASDAQ common stock trading symbol will change to "SAAS" in conjunction with its previously announced name change to inContact(R), Inc. effective January 1, 2009. Due to the New Years market holiday, the trading symbol will become effective at the open of the NASDAQ market on January 2, 2009. "Our name change reflects our emergence from a provider of telecommunications services to the leader in Software- as-a-Service (SaaS) infrastructure for contact centers," said UCN CEO Paul Jarman. "While the UCN name represents the important foundation of our business in delivering integrated telephony services, inContact has become our flagship SaaS platform that has demonstrated strong revenue growth over the last two years. Our new trading symbol not only reflects our strategic delivery platform, it reaffirms our mission of providing 'Satisfaction as a Service(TM).'" "Our SaaS applications empower contact centers to deliver exceptional customer experiences - especially those with multi-site contact centers and remote workforces," continued Jarman. "With our industry-leading service level agreement, our customizable, multi-tenant hosting structure, and a #1 ranking for customer satisfaction by DMG Consulting, we are clearly focused on delivering the highest degree of exceptional customer experiences." The company will also unveil a new logo: (Logo: http://www.newscom.com/cgi-bin/prnh/20081218/LA53364) A new company website will go live on January 2, at http://www.incontact.com/. The site will feature enhanced content for investors, current customers, analysts and potential customers, including an online community. As inContact, the company will continue to offer its robust telephony infrastructure in support of its unified SaaS technology platform, a combination which provides important competitive advantages. The company's telecommunications business unit will continue to use the UCN name, reinforcing the company's promise of delivering exceptional service and support to its professional agents and loyal telecommunications customers. About UCN and inContact UCN, Inc. (NASDAQ:UCNN) provides the market leading on-demand call center platform, inContact, to over 500 contact centers across the globe. With its roots in telecommunications and network infrastructure, UCN is unique in its offering because it combines a powerful connectivity backbone with a world-class software platform. Companies with contact centers of all sizes have turned to UCN to address their contact handling needs as well as to manage and improve their agent workforces. The inContact platform has grown from a powerful ACD with skills-based routing, CTI, and IVR with speech recognition, to include an innovative online hiring solution, an eLearning and communications application, workforce management functionality, and a customer feedback and survey solution. Because the inContact platform is delivered via a Software-as-a-Service (SaaS) model, UCN customers can realize significant cost savings and flexibility compared to premises-based alternatives. To learn more about UCN and inContact, visit http://www.ucn.net/. Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company's behalf. All statements, other than statements of historical facts which address the Company's expectations of sources of capital or which express the Company's expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete statement, please click to: http://www.ucn.net/safeharbor.) http://www.newscom.com/cgi-bin/prnh/20081218/LA53364 DATASOURCE: UCN, Inc. CONTACT: David Oldham, VP Marketing of UCN, Inc., +1-801-320-3410, ; or Investors, Scott Liolios or Ron Both, both of Liolios Group Inc, +1-949-574-3860, , for UCN, Inc. Web Site: http://www.incontact.com/ http://www.ucn.net/ http://www.ucn.net/safeharbor

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