ScanSource VirtualTechnician Version 1.5 Delivers Powerful Enhancements, More Options for Remote Monitoring
26 7월 2006 - 12:55AM
Business Wire
ScanSource, Inc., (NASDAQ: SCSC), a leading international
value-added distributor of specialty technology products, has made
a number of enhancements to its ScanSource VirtualTechnician (SSVT)
remote monitoring and management tool. Introduced one year ago,
SSVT allows resellers to provide proactive monitoring and
management services for point-of-sale hardware and software
applications, including analyzing potential problems and repairing
hardware or software malfunctions. SSVT serves as a key tool for
resellers looking to differentiate themselves and deliver added
value to their end-user customers. By delivering proactive support,
resellers improve their customer service and end-user
relationships, while also better justifying their support contract
costs. The updated version of SSVT consists of all of the features
of version 1, along with additional alerts, actions and tools,
delivering improved data usage, more control and simplified
processes, including: -- User Initiated Actions, which allow the
reseller to provide remote operations, in addition to the preset
monitoring activities, giving the reseller improved remote
management capabilities -- Improved Information Views allow for
better data management and give resellers the ability to view and
find information more quickly -- Graphical and Reporting
enhancements provide resellers with additional tools to visually
communicate important issues and events to their end-users --
Documentation capabilities give resellers the ability to keep
detailed records of what took place during the repair of an issue
-- Automatic reporting allows resellers to send regular status and
update e-mails to the end-user "With ScanSource Virtual Technician
we're able to provide our customers with the ultimate service
benefit: solving problems before they happen," said Sam Reynolds,
vice president, POSTec. "Honestly - it's like something out of a
science fiction story - we know what's going to go wrong before it
does and we prevent it from happening." "ScanSource
VirtualTechnician has allowed our reseller customers to deliver a
level of proactive service and support that wasn't available in the
past," said Paul Constantine, vice president of solutions and
services, ScanSource, Inc. "The enhancements to SSVT not only
provide improved management and reporting capabilities, but they
also allow end-users to better focus on their business and not the
back office, as the reseller has it covered. With SSVT, the
reseller can be the hero." "ScanSource VirtualTechnician allows
resellers to provide remote proactive support for POS solutions,
which prevents downtime and service issues for the end user," said
Bill Nulf, director of channel sales, Elo TouchSystems. "It also
allows Elo's touch screens to be monitored remotely, which is
another step in the evolution of creating a more value-added
product for our reseller partners and their end-users." The
monitoring system works with all OPOS-compliant devices. ScanSource
VirtualTechnician is currently a North American offering. For more
information, call 1.800.944.2439 X 8233. About ScanSource, Inc.
ScanSource, Inc. is a leading international distributor of
specialty technology products. The Company markets specialty
technologies through five sales units: ScanSource (automatic
identification and data capture (AIDC) and point-of-sale (POS)
products); Catalyst Telecom (Avaya communications products);
Paracon (communications products); T2 Supply (video conferencing
and telephony products); and ScanSource Security Distribution
(electronic security products). ScanSource serves the North America
marketplace and has an international segment, which sells AIDC and
POS products, in Latin America and Europe. Founded in 1992, the
company ranks #982 on the Fortune 1000. For more information, call
the toll-free sales telephone number at 800.944.2432 or visit
www.scansource.com.
ScanSource (NASDAQ:SCSC)
과거 데이터 주식 차트
부터 6월(6) 2024 으로 7월(7) 2024
ScanSource (NASDAQ:SCSC)
과거 데이터 주식 차트
부터 7월(7) 2023 으로 7월(7) 2024