SALT LAKE CITY, Oct. 26, 2016 /PRNewswire/ -- inContact,
Inc. (NASDAQ: SAAS), the leading provider of cloud contact center
software and agent optimization tools, today announced Gartner,
Inc., the world's leading information technology research and
advisory company, recognizes inContact as a Leader in its 2016
Magic Quadrant for Contact Center as a Service (CCaaS),
North America report.
Gartner's authoritative Magic Quadrant evaluates the leading
CCaaS providers within the contact center solutions industry. The
Gartner CCaaS Magic Quadrant provides the following definition for
its Leaders. "Given that the CCaaS market in North America is still maturing, Leaders can
best be described as those suppliers with a strong multichannel
product and service capability that have already amassed a large
installed base of both large and small customers. They also benefit
from being able to support varying levels of deployment complexity,
including multichannel deployments and integration to a variety of
third-party systems."
"Identified by Gartner as a leader in the Contact Center as a
Service marketplace is an honor we are very proud of as we strive
to create a superior contact center solution," said Paul Jarman, CEO of inContact. "Through our
innovative solutions, aggressive roadmap and agile cloud platform,
inContact will continue to deliver on our mission to provide
contact centers with a suite of solutions designed to achieve and
exceed our customers' goals."
According to Gartner, "The contact center as a service market in
North America is growing rapidly.
It provides infrastructure and operations leaders responsible for
contact centers with a range of viable alternatives to traditional
on-premises solutions across various deployment sizes and levels of
complexity."
Additional Information
- See the Gartner report here.
- Learn more about available cloud solutions from inContact
- Follow @inContact on Twitter
- Become a fan of inContact on Facebook
About inContact
inContact (NASDAQ: SAAS) is the cloud
contact center software leader, with the most complete, easiest and
most reliable solution to help organizations achieve their customer
experience goals. inContact continuously innovates in the cloud and
is the only provider to offer a complete solution that includes the
customer interaction cloud, an expert service model and the
broadest partner ecosystem. Recognized as a market leader by IDC,
Frost & Sullivan, Ovum and DMG, inContact supports over 6
billion interactions per year for enterprise, midmarket, government
organizations and business process outsourcers (BPOs) who operate
in multiple divisions, locations and global regions. To learn more,
visit www.incontact.com.
About the Magic Quadrant
The Magic Quadrant for
Contact Center as a Service evaluates vendors based on completeness
of vision and ability to execute, and includes a summary of each
vendor, as well as an assessment of each vendor's strengths and
weaknesses.
Gartner does not endorse any vendor, product or service depicted
in its research publications, and does not advise technology users
to select only those vendors with the highest ratings or other
designation. Gartner research publications consist of the opinions
of Gartner's research organization and should not be construed as
statements of fact. Gartner disclaims all warranties, expressed or
implied, with respect to this research, including any warranties of
merchantability or fitness for a particular purpose.
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SOURCE inContact, Inc.