Paychex Earns Top Awards In 6 Categories from Sapient Insights Group
04 1월 2024 - 11:00PM
Business Wire
Paychex Flex® ranked as a “Top Five” solution
by HR buyers in the firm’s 2023-2024 HR System Survey
Paychex, Inc., a leading provider of integrated human capital
management software solutions for human resources, employee
benefits, insurance services, and payroll, has earned spots as a
“Top Five” vendor solution from small and medium businesses in six
HR system Voice of the Customer (VoC) categories. The company’s
evaluation is based directly on Paychex customer feedback for
vendor satisfaction and user experience in the Sapient Insights
Group's 2023-2024 HR Systems Survey White Paper Report, 26th
Edition.
The Annual HR Systems Survey provides a global view of current
and future company plans for technology adoption, crucial
practices, emerging technology trends, and Voice of the Customer
ratings directly from the HR buyer. The findings from this year’s
survey represent the perspective of over 5,000 respondents and
2,310 unique organizations spanning 54 countries.
“Paychex offers a comprehensive HR solution focused on the needs
of small and medium businesses. Over the last few years, we’ve seen
increasing VoC ratings for Paychex in multiple HR system
categories, partly due to their investments in new platform
technologies and expanded services,” said Stacey Harris, chief
research officer and managing partner at Sapient Insights. “When
Paychex customers were asked what drove their ratings, common
themes included ease of use, friendly service, and their ability to
align with small business outcomes.”
Paychex Flex®, the company’s cloud-based SaaS solution, was
rated highly for the quality of vendor relationships and the
quality of the user experience by customers with 500 or fewer
employees who completed the survey across the systems categories of
HR service delivery, HR management systems,
learning, payroll, performance, and time
management. Paychex Flex is an all-in-one solution that helps
to automate and streamline payroll, benefits, workforce management,
talent management, and the employee experience through a secure
platform backed by a team of HR professionals providing actionable
advice to solve complex workplace challenges.
“It is an honor to earn ‘Top Five’ ratings and recognition
across a range of HR technology categories based on direct feedback
from our customers who use the Paychex Flex application daily,”
said Tom Hammond, Paychex vice president of strategy, partnerships,
and business development. “We know that our customers have a choice
on the tools and technology they leverage, which is why we will
continue to deliver strong, intuitive, and relevant HCM solutions
to America’s small and mid-sized businesses.”
Voice of the Customer
Methodology
The Voice of the Customer rankings of the Sapient Insights
Group's 26th Annual HR Systems Survey are based directly on
feedback, ratings, and comments from customers of these
applications. This year, more than 250 HR vendors received customer
rankings in the annual survey, with the data used to create the VoC
charts.
- User Experience: Respondents rank the quality of the
user experience for all deployed applications on a scale of 1-5
(poor to excellent). Sapient Insights Group specifically asks them
to focus their answers on the application's end-user experience for
all stakeholders, including IT, HR, managers, and employees.
- Vendor Satisfaction: Respondents rank the quality of
their vendor relationship for all deployed applications on a scale
of 1-5 (very dissatisfied to very satisfied). Sapient Insights
Group asks them to specifically focus on relationship factors such
as service levels, vendor communications, and alignment of product
roadmap to their needs.
All survey participants are then asked additional open-ended
questions to provide further details on the reasons behind the
specific ratings for user experience and vendor satisfaction. Based
on these answers, Sapient Insights Group provides an average user
experience and vendor satisfaction rating for every application
that receives a qualifying number of responses from validated
buyers. This data is used to create the VoC charts.
About Paychex
Paychex, Inc. (Nasdaq: PAYX) is an industry-leading HCM company
delivering a full suite of technology and advisory services in
human resources, employee benefit solutions, insurance, and
payroll. The company serves approximately 740,000 customers in the
U.S. and Europe and pays one out of every 12 American private
sector employees. The more than 16,000 people at Paychex are
committed to helping businesses succeed and building thriving
communities where they work and live. To learn more, visit
paychex.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240104126678/en/
Media Chelsea Wernick Public Relations Program Manager II
Office: (585) 216-2974 cwernick@paychex.com @Paychex
Paychex (NASDAQ:PAYX)
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부터 4월(4) 2024 으로 5월(5) 2024
Paychex (NASDAQ:PAYX)
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부터 5월(5) 2023 으로 5월(5) 2024