ComEd Proposes Performance Metrics to Encourage High Levels of Service and Value to Customers and Communities
22 1월 2022 - 3:09AM
Business Wire
To ensure accountability, Illinois Commerce
Commission will evaluate ComEd’s performance against approved
metrics
Following the completion of a stakeholder workshop process,
ComEd yesterday submitted to the Illinois Commerce Commission,
which regulates the state’s public utilities, proposed performance
metrics that incorporate feedback ComEd received in public
workshops and support the goals of the state’s new clean energy
law, which is designed to achieve a 100 percent clean energy future
with a focus on equity. This filing marks the latest milestone in
the implementation of the clean energy law.
“ComEd takes great pride in being a national leader in reliably
and affordably delivering clean energy to customers, and these
metrics encourage the high levels of service that our customers
expect and all communities deserve,” said Terence R. Donnelly,
ComEd president and COO. “The metrics support the state’s new clean
energy law, as they focus on equitably building a resilient power
grid that can withstand more extreme weather caused by climate
change, support the growth of clean energy innovations such as
solar panels and electric vehicles, and balance the need to keep
customers’ electric bills affordable.”
The clean energy law requires that utilities propose up to eight
metrics. ComEd’s proposed performance metrics include:
- System Average Interruption Duration Index (SAIDI): A
standard reliability and resiliency metric in the utility industry
that measures the frequency and duration of power outages that
customers experience in a year.
- Customers Exceeding Minimum Service Levels: A
reliability and resiliency metric that focuses on the number of
customers who experience recurring interruptions or long-duration
interruptions for multiple years.
- System Visibility Index: A reliability and resiliency
metric that addresses ComEd’s ability to rapidly identify momentary
interruptions, voltage fluctuations and similar events across the
entire ComEd power grid.
- Load Reduction Capability: A measure of the ability of
utility sponsored and supported activities, including utility
programs and products that help customers save money and use less
energy, to reduce peak load and the contribute to reducing the
generation capacity our region requires.
- Arrearages: An affordability metric based on the
percentage of residential customers with past due balances greater
than 90 days.
- Interconnection Timeliness: A measure of ComEd’s
responsiveness to customer requests to connect their clean energy
resources such as solar panels to the electric distribution
grid.
- First Contact Resolution: A customer service metric that
measures the percentage of customers whose issues are resolved the
first time they contact ComEd.
- Percentage of Spend with Diversity-Certified Suppliers:
A supplier diversity metric that tracks how much ComEd spends with
suppliers and subcontractor businesses owned by people of color,
women or veterans.
ComEd also proposed 11 tracking metrics across five categories
(emissions reductions, grid flexibility, cost savings, diversity
and equity) to monitor and report utility performance, which may
aid in the development of future performance metrics.
While ComEd has not yet made a final decision as to whether it
will pursue a multi-year rate plan, approved metrics will apply
should a multi-year rate plan be filed and approved in the
future.
ComEd is a unit of Chicago-based Exelon Corporation (NASDAQ:
EXC), a Fortune 100 energy company with approximately 10 million
electricity and natural gas customers – the largest number of
customers in the U.S. ComEd powers the lives of more than 4 million
customers across northern Illinois, or 70 percent of the state’s
population. For more information visit ComEd.com and connect with
the company on Facebook, Twitter, Instagram and YouTube
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version on businesswire.com: https://www.businesswire.com/news/home/20220121005418/en/
ComEd Media Relations 312-394-3500
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