DAK Streamlines Customer-Facing Processes With Chordiant Software
06 3월 2007 - 3:48AM
Business Wire
Chordiant Software, Inc. (Nasdaq:CHRDD), the leading provider of
Customer Experience (Cx�) software and services, and DAK, Germany�s
second largest compulsory health insurance company, today announced
DAK�s intention to equip its employees with the Chordiant
Enterprise Platform. The New IT solution will help DAK to further
improve its internal working processes and to lower administration
costs. Previously, DAK�s IT infrastructure included a highly
integrated main solution for the health insurance business,
accompanied by less integrated custom applications and standard
solutions. This meant that users needed to have comprehensive
knowledge of every business process involved and were forced to
operate a number of different systems simultaneously. The new
Chordiant solution provides a 360-degree view of every customer,
including complete customer history within a single browser window.
DAK�s employees get access to all data and applications without the
need to switch to other systems, resulting in optimised working
processes, a reduced number of errors and a decrease in employee
training times. �Our main target is to increase the quality of
services and consultancy,� said Andreas Strausfeld, Division Manger
IT-Services at DAK. �With Chordiant, we are able to provide our
employees with a process- and role-based system that assists their
daily work in an optimal way. At the same time the flexible
processes keep our costs low.� The integrated, SOA-based solution
uses Web 2.0 technology and integrates DAK�s new, IP-based platform
for audio and data communication. This will enable employees to use
IP-telephony via virtual private network. �DAK�s decision to
implement our application confirms that Chordiant is an optimal
solution for large enterprises that need to maintain flexibility,
without requiring changes in the inventory management systems to
adapt to changes in working processes,� said J�rgen Neubauer,
Managing Director Chordiant Germany. �The demand for this kind of
solution is continually increasing, as wee see from a growing
number of our customers.� With the implementation of the
integration platform, DAK strengthens its leadership in IT
innovation in the health insurance sector. As an IT service
provider, DAK offers support and cooperation to compulsory health
care companies. Recently DAK concluded an IT partnership with the
federal associations of BKK and IKK, both large German health
insurance companies. The new application will also enable DAK to
develop and deploy new solutions for partner companies. About
Chordiant Software, Inc. Chordiant helps leading global brands such
as HSBC, Barclay�s, CIBC and Capital One deliver the best possible
customer experience. Unlike traditional business applications,
Chordiant Customer Experience (Cx) solutions blend insight with
predictive desktop decisioning to uniquely understand the
customer�s behavior. This deeper understanding cultivates a
lasting, one-to-one relationship that aligns the most appropriate
value proposition to each consumer. With Chordiant Cx solutions,
customer loyalty, operational productivity and profitability reach
new levels of return. For more information, visit Chordiant at
www.chordiant.com. About DAK DAK has about 4.7 million members and
6.2 million insured persons and is Germany�s second largest
compulsory health insurance company. About 14.000 employees work in
900 branches throughout Germany. Independent consumer protection
institutions have named DAK as the health insurance company with
the best service in Germany. With its comprehensive know-how in the
social insurance field, DAK not only helps in the case of illness
or health care. DAK is also known as a very innovative company.
Safe Harbor Statement This news release includes "forward-looking
statements" that are subject to risks, uncertainties and other
factors that could cause actual results or outcomes to differ
materially from those contemplated by the forward-looking
statements. Forward-looking statements in this release are
generally identified by words, such as "believes," "anticipates,"
"plans," "expects," "will," "would," "guidance," "projects" and
similar expressions which are intended to identify forward-looking
statements. There can be no assurance that DAK will successfully
implement Chordiant�s solutions. There are a number of important
factors that could cause the results of Chordiant to differ
materially from those indicated by these forward-looking
statements. Other risks relating to Chordiant's products are
detailed under "Risk Factors" in Chordiant's Annual Report on Form
10-K for the fiscal year ended September 30, 2006, and Chordiant�s
Quarterly Report on Form 10-Q for the fiscal quarter ended December
31, 2006, each as filed with the Securities and Exchange
Commission. These filings are available on a Web site maintained by
the Securities and Exchange Commission at http://www.sec.gov.
Chordiant does not undertake an obligation to update
forward-looking or other statements in this release. Chordiant and
the Chordiant logo are trademarks of Chordiant Software, Inc. The
Customer Experience Company and Cx are trademarks of Chordiant
Software, Inc. All other trademarks and registered trademarks are
the properties of their respective owners.
Chordiant Software (MM) (NASDAQ:CHRDD)
과거 데이터 주식 차트
부터 9월(9) 2024 으로 10월(10) 2024
Chordiant Software (MM) (NASDAQ:CHRDD)
과거 데이터 주식 차트
부터 10월(10) 2023 으로 10월(10) 2024
Chordiant Software (MM) (나스닥)의 실시간 뉴스: 최근 기사 0
More Chordiant Software, Inc. News Articles