--Partnership Provides Enhanced Process Improvement Capabilities Using EAST HANOVER, N.J., Sept. 17 /PRNewswire-FirstCall/ -- Conversion Services International, Inc. (OTC:CVNS.OB) (BULLETIN BOARD: CVNS.OB) , a premier professional services firm focused on information management and process optimization solutions to Global 2000 organizations and other businesses, today announced a partnership with ResponseTek, the leader in on-demand Customer Experience Management (CEM) software solutions. (Logo: http://www.newscom.com/cgi-bin/prnh/20060421/NYF015LOGO) CSI, along with its wholly-owned subsidiary, DeLeeuw Associates, has forged a partnership with ResponseTek to provide customer-focused organizations leading-edge technology to transform the voice of the customer into actionable business intelligence. This addition to the CSI-DeLeeuw toolset provides clients with quantifiable data about customer experiences at all stages in the customer lifecycle, across multiple feedback channels. ResponseTek: CEM solutions help large, complex organizations understand why, where and when customers are having both good and bad experiences, so they are able to make the strategic and operational changes necessary to improve customer satisfaction and loyalty, and retain and grow a base of customer advocates. According to Bryan Carey, CSI's senior vice president of Strategic Consulting, and managing director of CSI-DeLeeuw, "With our strong focus on Customer Experience-Based Process Improvement programs, and our approach to providing a full-service, end-to-end client solution that aligns people, process, and technology to support a customer-centric business strategy, we're excited about adding the ResponseTek toolkit to our solution base. Their technologies combined with the CSI-DeLeeuw expertise in implementing continuous process improvement based on customer experience ensure our clients can create world-class, customer-centric organizations driven to consistent customer service delivery." "CSI-DeLeeuw's focus on aligning business processes to business strategy is what customer experience management is all about," said Richard Elliott, ResponseTek's vice president of sales and professional services. "Many organizations care about the customer experience, but they need to be willing to connect the dots between business intelligence and real operational improvement. Not only does CSI bring significant process improvement experience and expertise to the table, they also understand the value of customer experiences, and that a company's ability to deliver on its promises to customers should be the outcome of any successful business process. We're thrilled to work with them." CSI and ResponseTek are announcing their partnership today at the 4th Annual Lean Six Sigma Improvement Week, presented by the International Productivity and Quality Center, in Chicago, Illinois. About Conversion Services International, Inc. Conversion Services International, Inc. (CSI) is a leading provider of professional services focusing on strategic consulting, data warehousing, business intelligence, business process reengineering, as well as integration and information technology management solutions. CSI offers an array of products and services to help companies define, develop, and implement the warehousing and strategic use of both enterprise-wide and specific categories of strategic data. CSI's current customers include ADP, Coach, Goldman Sachs, Liberty Mutual, Merck, Morgan Stanley, and Pfizer. Information about CSI can be found on the web at http://www.csiwhq.com/ or by calling its corporate headquarters at 888-CSI-5036. About DeLeeuw Associates DeLeeuw Associates, a wholly owned subsidiary of Conversion Services International, Inc., is a management consulting organization specializing in integration, reengineering, and project management. Their associates have significant experience delivering value in large-scale, fast-paced projects within all financial services sectors and financial areas. DeLeeuw has managed and supported some of the largest merger projects in the history of Corporate America. DeLeeuw's Lean and Six Sigma practice provides its clients with rapid, quality results, leveraging Lean to combine process speed and deployment benefits with increased customer satisfaction, reduced costs and improved revenues and profits. About ResponseTek ResponseTek (http://www.responsetek.com/) is the leader in on-demand Customer Experience Management (CEM) Solutions, transforming the voice of the customer into actionable business intelligence. ResponseTek provides its groundbreaking CEM solutions to Global 1000 corporations, including Aon, HSBC, lastminute.com, and Xerox. ResponseTek is headquartered in Vancouver, Canada, with offices in Toronto, Canada and London, UK. Media Contact: Tracee Lee Beebe Marketing & Communications Conversion Services International, Inc. 973-560-9400 http://www.newscom.com/cgi-bin/prnh/20060421/NYF015LOGODATASOURCE: Conversion Services International, Inc. CONTACT: Tracee Lee Beebe, Marketing & Communications for Conversion Services International, Inc., +1-973-560-9400, Web Site: http://www.csiwhq.com/

Copyright