CSI DeLeeuw to Participate in IQPC's 4th Annual Lean Six Sigma Improvement Week in Chicago
19 8월 2008 - 11:19PM
PR Newswire (US)
- Executives from Leading Professional Services Firm to Present
Voice of Customer Workshop - EAST HANOVER, N.J., Aug. 19
/PRNewswire-FirstCall/ -- DeLeeuw Associates, Inc. (CSI DeLeeuw), a
wholly owned subsidiary of Conversion Services International, Inc.
(AMEX:CVN), a premier management consulting organization
specializing in integration, reengineering and project management
solutions to Global 2000 organizations and other businesses, today
announced its participation in IQPC's 4th Annual Lean Six Sigma
Improvement Week in Chicago, September 16-19, 2008. On Friday,
September 19, Bryan Carey, CSI's senior vice president of strategic
consulting and managing director of CSI DeLeeuw, vice president of
business intelligence, Jared Hillam, and six sigma master black
belt Jeff Stroud will present "Creating the balance between
customer satisfaction and reduced operating costs through a Voice
of the Customer Process Improvement Roadmap." This session will
cover how to create the foundations for process excellence with the
right customer experience, using a "customer-in" perspective.
Topics include: -- Aligning people, process and technology by
implementing an end-to-end solution -- Developing a business
strategy driven by the "Voice of your Customer" -- Measuring and
managing your program to drive success using Business Intelligence
tools -- Supporting continuous Process Improvement by understanding
customer perspective -- Establishing operational accountability for
making improvements -- Identifying customer needs through Key
Attitudinal Indicators -- Leverages actionable data by developing a
"Listening Framework" According to Carey, "Business process
reengineering is not reorganizing, restructuring, downsizing,
automating or cost cutting -- although these results are often part
of a well planned and well executed reengineering project. It's
about focus on value-add and customer-centric processes; and these
business process reengineering success factors directly map to
tenets and tools of a customized Lean and Six Sigma approach. This
workshop will demonstrate how to achieve incredible results in
moving its culture from one of technical execution to one of
quality, customer satisfaction, and process excellence through
implementing a customer-in approach to business process
reengineering." CSI DeLeeuw combines the power of accurate,
validated, and consolidated information to accelerate decision
making with the ability to act on those decisions with proven
process optimization programs which align business initiatives with
technology. Their holistic approach to business transformation
incorporates strategy, design and tactics to move from a data-rich
to a knowledge-rich organization focused on customer experience.
About IQPC IQPC provides business executives around the world with
tailored practical conferences, large-scale events, topical
seminars and in-house training programs, keeping them up-to-date
with industry trends, technological developments and the regulatory
landscape. six sigma IQ, a division of IQPC, is responsible for the
world's largest Six Sigma and Lean Six Sigma Summits, which are
market leading "must attend" events for their respective
industries. More information about the Lean Six Sigma Improvement
Week can be found on the web at http://www.sixsigmaiq.com/. About
DeLeeuw Associates DeLeeuw Associates (CSI DeLeeuw), a wholly owned
subsidiary of Conversion Services International, Inc. (AMEX:CVN),
is a management consulting organization specializing in
integration, reengineering, and project management. Their
associates have significant experience delivering value in
large-scale, fast-paced projects. CSI DeLeeuw has managed and
supported some of the largest merger projects in the history of
Corporate America. Their Lean and Six Sigma practice provides its
clients with rapid, quality results, leveraging Lean to combine
process speed and deployment benefits with increased customer
satisfaction, reduced costs and improved revenues and profits.
About Conversion Services International, Inc. Conversion Services
International, Inc. (CSI) is a leading provider of professional
services focusing on strategic consulting, data warehousing,
business intelligence, business process reengineering, as well as
integration and information technology management solutions. CSI
offers an array of products and services to help companies define,
develop, and implement the warehousing and strategic use of both
enterprise-wide and specific categories of strategic data. CSI's
customers include ADP, Coach, Goldman Sachs, Liberty Mutual, Merck,
Morgan Stanley, and Pfizer. Information about CSI can be found on
the web at http://www.csiwhq.com/ or by calling its corporate
headquarters at 888-CSI-5036. Note on Forward-Looking Statements
Except for the historical information contained herein, this press
release contains, among other things, certain forward-looking
statements, within the meaning of the Private Securities Litigation
Reform Act of 1995 that involve risks and uncertainties. Such
statements may include, without limitation, statements with respect
to CSI's plans, objectives, expectations and intentions and other
statements identified by words such as "may," "could," "would,"
"should," "believes," "expects," "anticipates," "estimates,"
"intends," "plans" or similar expressions. Actual results may
differ from those set forth in the forward-looking statements.
These forward-looking statements involve certain risks and
uncertainties that are subject to change based on various factors
(many of which are beyond CSI's control). CSI undertakes no
obligation to update publicly any forward-looking statements. Media
Contact: Tracee Lee Beebe Conversion Services International, Inc.
973-560-9400 DATASOURCE: Conversion Services International, Inc.
CONTACT: Media, Tracee Lee Beebe of Conversion Services
International, Inc., +1-973-560-9400, Web Site:
http://www.csiwhq.com/ http://www.sixsigmaiq.com/
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