Visionstate Works with Artificial Intelligence Company to Deploy Retail Customer Service Solution
21 10월 2021 - 10:00PM
Visionstate Corp. (TSX-V: VIS) (“Visionstate” or
‘the Company”) is pleased to announce it has entered into an
agreement with Artificial Intelligence company Fluido.ai to deploy
AI enabled customer service applications for the retail sector. The
first deployment of the new technology will be in a large
Canadian-based shopping centre.
With the retail sector struggling as it recovers
from COVID-19 related business interruptions, supply chain
challenges, health and safety concerns, and labour shortages –
Visionstate’s VICCI (virtual, interactive, customer care,
interface) kiosks with Fluido.ai chatbot give operators in-store
support to help guide the customer journey.
The touch-free kiosk works without the need for
human labour. The chatbot is voice activated and uses machine
learning, so the technology improves as more customers interact
with it. The retail operator can have a 360-degree view of how
customers navigate the mall space, what the most common customer
questions are, and what are the unmet customer needs, thus
providing opportunities for new services and retail tenants. A
large Canadian shopping centre will be launching the Visionstate
VICCI kiosk with Tensorgraph’s Fluido.ai chatbot in the first
calendar quarter of 2022.
"Visionstate is focused on helping businesses
harness the power of technology to help both the business and the
collective thrive in a sustainable way,” explained Visionstate CEO,
John Putters. “We are thrilled to be able to incorporate
Tensorgraph’s Fluido.ai chatbot into our VICCI smart kiosk platform
so that customers can interact with the technology in the most
natural way. Our voices are the first thing we use when we’re born
and interacting with the kiosk verbally results in a faster, more
accessible, easier, and safer experience as the customer does not
need to touch a screen to connect. The launch of the VICCI kiosk
with Fluido.ai chatbot in early 2022 will support customers and the
mall leadership with better, safer experiences and real-time
analytics that will help accelerate the retail recovery."
“We started Tensorgraph to offer businesses a
way to embrace the ‘future of work’ where humans and bots work
together,” added Wessam Gad El-Rab, Co-Founder of Tesorgraph.io.,
“Fluido is Spanish for ‘fluid or seamless’ and the Fluido.ai
chatbot lets businesses benefit from technology without losing the
human touch. I’m thrilled that Visionstate is launching a VICCI
kiosk at a large Canadian shopping centre in 2022 where the mall
leadership will now have full visibility into the customer journey
to help inform business strategy, bridge the gaps created by the
labour shortage, and create a better experience."
Statistical Trends in Retail and Technology:
- 64% of
entrepreneurs report that labour shortage limits their growth
- 55% of small
and medium-sized businesses find it difficult to
hire
- 61% of
entrepreneurs must increase their hours and/or their employees’
hours due to the labour scarcity
- 49% must
increase wages and benefits
- 44% have delayed
or are unable to deliver orders to clients (source:
BDC)https://www.bdc.ca/en/about/mediaroom/news-releases/labour-shortage-study
About Fluido.ai chatbot
Fluido.ai is a code-free conversational AI
(Artificial Intelligence) platform powered by an advanced
machine-learning and NLP (Natural Language Processing) model which
allows businesses to benefit from technology that’s been built and
“trained” to the unique operational and brand nuances of the
business. The chatbot guides the customer journey in a safe and
engaging way while the AI technology continuously improves the
chatbot response as more customers interact with it. The ability of
the Fluido.ai chatbot to seamlessly handoff and support the
human-to-human interactions is its point of difference.
About Visionstate Corp.
Visionstate Corp. (TSX-V: VIS) is a
growth-oriented company that invests in the research and
development of promising new technology in the realm of the
Internet of Things, big data and analytics, and sustainability.
Through Visionstate Inc., it helps businesses improve operational
efficiencies, reduce costs, and elevate customer satisfaction with
its state-of-the-art devices that track and monitor guest
activities and requests. The footprint of its WANDA™ smart device
now extends to hospitals, airports, shopping centres and other
public facilities across and beyond North America. Through building
up a collection of synergistic technologies, Visionstate Corp. will
continue to innovate, reduce environmental impact, and transform
consumer experiences.
Issued on behalf of the Board of Directors,“John A. Putters”
Visionstate Corp.
To learn
more, please contact: |
Visionstate Corp. |
CHF Capital Markets |
Website: www.visionstate.com |
John PuttersChief Executive
Officer |
Perry RapagnaManager of Corp.
Dev. |
Twitter: @visionstate |
(780) 425-9460 |
(416) 868-1079 x 230 |
Facebook: @visionstate |
jputters@visionstate.com |
perry@chfir.com |
LinkedIn:@VisionstateCorp. |
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Visionstate (TSXV:VIS)
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Visionstate (TSXV:VIS)
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