WASHINGTON, May 17, 2021 /PRNewswire/ -- Actifai, an
AI software-as-a-service provider for
cable and telecom companies, has partnered with Atlantic Broadband,
the nation's eighth-largest cable operator, to drive growth and to
enhance Atlantic Broadband's customer experience by optimizing
product recommendations based on the needs of its prospects and
customers.
Atlantic Broadband will deploy Actifai's web-based tools for its
sales, retention and care agents, and will use Actifai's APIs to
power offer recommendations and selling points for users on its
e-commerce site. This partnership follows a successful pilot
engagement conducted between October
2020 and February 2021.
Atlantic Broadband and Actifai are partnering during a period of
growth for cable and telecom operators, most of whom see an
increasing opportunity to harness the power of data and AI to
enhance customer interactions. AI has many potential benefits in
the sector, including combining real-time demographic, competitive
and behavioral data to determine offers that will better meet
customers' needs and improve the likelihood of conversion,
satisfaction and long-term retention.
"Atlantic Broadband is committed to providing clear and
transparent offers to our customers, while making it easy to do
business with us," said Frank van der
Post, President of Atlantic Broadband. "Actifai is critical
in supporting this mission. Its software provides product
recommendations and selling points that empower our agents, help
our customers better understand the value we deliver, and more
intelligently match offers to needs — resulting in a substantial
financial return that will be reinvested in serving our
customers."
Actifai is still a relatively new market entrant, but it is
gaining widespread adoption among leading cable operators seeking
to utilize AI in practical ways to create bottom line impact.
Actifai's customers have achieved an average return on investment
of ~3,000%, which is driven by the platform's unique ability to
couple complex AI algorithms on the back-end with easily accessible
APIs and a simple, modern front end for users.
"It's a real privilege for us to be partnering with a
customer-centric company like Atlantic Broadband that shares our
commitment to using AI in practical ways to drive business
benefit," said Ned Brody, Founder of
Actifai. "We are very excited about the value our technology has
created, and we look forward to the opportunity to build upon our
early successes together in this expanded partnership."
INQUIRIES
Actifai is partnering with leading cable
and telecom companies in North
America, the United Kingdom
and elsewhere. To learn more or begin a conversation, contact
Venu Amar at sales@actif.ai.
ABOUT ACTIFAI
Actifai applies artificial intelligence
tools and technologies to help leading cable and telecom companies
improve customer acquisition, retention and upsell efforts across
live and digital channels. Actifai was founded in partnership with
a U.S.-based telecommunications provider and is driving tens of
millions of dollars in measurable incremental profit for its
clients. For more information, please visit
https://www.actif.ai.
ABOUT ATLANTIC BROADBAND
Atlantic Broadband, a
subsidiary of Cogeco Communications Inc. (TSX: CCA), is the
eighth-largest cable operator in the
United States. The company provides TV, Internet, Phone and
enterprise business services to more than 500,000 business and
residential customers located in eleven states: Connecticut, Delaware, Florida, Pennsylvania, Maine, Maryland, New
Hampshire, New York,
South Carolina, Virginia and West
Virginia. For more information, please visit
https://atlanticbb.com.
View original content to download
multimedia:http://www.prnewswire.com/news-releases/actifai-partners-with-atlantic-broadband-to-support-the-cable-operators-growth-plans-and-customer-experience-301292932.html
SOURCE Actifai