DALLAS, April 2, 2012 /PRNewswire/ -- After much
preparation to prove its capability, Oncor is launching a new
interactive outage map in order to give customers what they've
asked for – more information about power outages during storms. The
new, enhanced outage map pinpoints the loss of power down to a
customer's neighborhood. Interactive real-time outage information
is available through this map either online or on your mobile
device 24 hours a day, seven days a week.
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"Through focus groups and survey feedback, Oncor customers have
told us they want more information," Oncor Chief Customer Officer
Brenda Jackson said. "The new map
adds transparency about our business and improves the customer
experience through up-to-date outage information, including
estimated time of restoration when available to help customers plan
to safely await restoration."
Searchable by county or even zip code, known outages are now
contextualized to include the number of customers affected, the
date and time issues are first reported and – when known – even the
cause. Customers also enjoy an improved mapping display and the
ability to see weather overlays to track issues impacting the power
grid.
Oncor also recently enhanced the mobile version of Oncor.com for
customers in need of information from their smart phones or
tablets. Oncor's new mobile-friendly design makes it easy for
customers to access the outage map, report power issues, request
service and call the Ask Oncor hotline.
"We are very excited for customers to have this new tool in
their hands," Jackson said. "This is only the beginning in a series
of initiatives in the works to keep our customers as informed as
possible."
The enhanced map is accessible by clicking Power Restoration
from the Oncor.com website or clicking Outage Map from the
Oncor.com mobile site.
Oncor Electric Delivery Company LLC ("Oncor") is a regulated
electricity distribution and transmission business that uses
superior asset management skills to provide reliable electricity
delivery to consumers. Oncor operates the largest distribution and
transmission system in Texas,
delivering power to more than 3 million homes and businesses and
operating approximately 118,000 miles of transmission and
distribution lines in Texas. While
Oncor is owned by a limited number of investors (including majority
owner, Energy Future Holdings Corp.), Oncor is managed by its Board
of Directors, which is comprised of a majority of independent
directors.
SOURCE Oncor