Jacada WorkSpace Verified as Cisco Compatible Out-of-the-box Solution for EMEA Customers

Jacada Ltd. (NASDAQ: JCDAD), a leading provider of customer experience management and process optimization solutions for customer service operations, announces verification of Cisco Compatibility for Jacada WorkSpace. Jacada is a member of the Cisco Developer Network and Jacada WorkSpace 5.2 has tested compatible with Cisco Unified Contact Center Enterprise (UCCE) 7.5. Jacada is now eligible to utilize the “Cisco Compatible” logo which signifies that Jacada’s product has undergone interoperability testing by Jacada and Cisco, based on testing criteria set by Cisco.

“Jacada has an established track record of providing telephony-integrated unified desktop solutions to call center environments, and we are extremely pleased to receive this endorsement from Cisco,” said Jeff Strnad, senior vice president of global customer solutions for Jacada. “Interoperability with Cisco products is essential to providing detailed and timely data to our customers’ agents, and our ongoing efforts to expand our product line compatibility with leading switch vendors has made a major step forward.”

The out-of-the-box Cisco IP Contact Center (IPCC) integration enables rapid implementation of a unified customer service desktop that saves the call center agent’s time by building a single view of the customer after the customer has identified themselves through a telephony platform such as an IVR system. A company does not need to develop and maintain their own softphone as the system includes a single desktop with integrated softphone to control standard telephony functions such as start (with a screen pop), end and transfer calls. The testing is already done and working successfully, saving you time and money from the beginning.

“Cisco is the market leader in the European IP telephony space. The addition of 'out-of-the-box' support for their solutions provides a valuable tool for existing customers who are looking to migrate to IP telephony,” said Pete Whitaker, vice president of EMEA operations with Jacada. “And, it gives a rapid start solution to Cisco customers who are looking to implement Jacada products.”

For more information, please contact the representative in your respective region: For the UK and ROW, emea@jacada.com; For Germany, info_germany@jacada.com; and for the Nordic region, nordic@jacada.com.

About Jacada

Jacada is a leading global provider of customer experience management and interaction optimization solutions. By bridging disconnected systems and processes, Jacada solutions create greater operational efficiency and increase agent and customer satisfaction. Founded in 1990, Jacada operates globally with offices in London; Munich; Stockholm; Atlanta, Georgia; and Herzliya, Israel. Jacada can be reached at www.jacada.com.

This news release may contain forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. The words "may," "could," "would," "will," "believe," "anticipate," "estimate," "expect," "intend," "plan," and similar expressions or variations thereof are intended to identify forward-looking statements. Investors are cautioned that any such forward-looking statements are not guarantees of the future performance and involve risks and uncertainties, many of which are beyond the Company's ability to control. Actual results may differ materially from those projected in the forward-looking statements as a result of various factors including the performance and continued acceptance of our products, general economic conditions and other Risk Factors specifically identified in our reports filed with the Securities and Exchange Commission. The Company undertakes no obligation to update or revise any forward-looking statement for events or circumstances after the date on which such statement is made. Jacada is a trademark of Jacada Inc. All other brands or product names are trademarks of their respective owners.

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